1. Estimates and Authorisation All estimates are valid for 5 working days unless otherwise stated. Estimates are based on the information available at the time and may change if additional faults, damage or necessary work are identified during inspection or repair. Where reasonably practicable, we will contact you for approval before carrying out additional work. By authorising work, you confirm that you have read and accepted these Terms & Conditions.
2. Payment Payment is due in full immediately upon completion of the work and before the vehicle is released, unless an alternative arrangement has been agreed in writing. We accept payment by cash, bank transfer and debit/credit card. We do not normally offer credit facilities. Any payment terms offered by us are entirely at our discretion.
3. Special-Order Parts and Advance Payments For parts that are not normally held in stock, are ordered specifically for a particular vehicle, or are otherwise considered special-order items, we reserve the right to require payment or a deposit before placing the order. Any required payment or deposit will be advised to the customer before the order is placed. Once a special-order part has been ordered, any payment or deposit may be retained where the part cannot reasonably be cancelled, returned or refunded by our supplier, subject to applicable consumer rights.
4. Deposits Following Late Cancellation or Non-Attendance Where a customer has previously cancelled a booking with less than 24 hours' notice or failed to attend a booking, we reserve the right to require a deposit of 50% of the estimated cost of the booked work before accepting any future booking. The deposit will be deducted from the final invoice when the vehicle attends and the agreed work is completed. If the customer subsequently cancels the booking with less than 24 hours' notice, or fails to attend, we reserve the right to retain the deposit to cover the workshop time and capacity reserved for the booking, subject to applicable consumer rights.
5. Agreed Payment Plans Any agreement to accept payment by instalments or at a later date is entirely at our discretion and must be agreed in writing. Failure to make any agreed payment when due will result in the full outstanding balance becoming immediately payable.
6. Retention of Vehicle Where permitted by law, we reserve the right to retain possession of any vehicle we have repaired until all charges relating to that vehicle have been paid in full. This may include charges for labour, parts, diagnostics, storage and any other agreed or reasonably incurred costs. We do not waive this right by requesting payment after completion or by issuing an invoice.
7. Storage Charges Customers must collect their vehicle promptly once notified that the work has been completed and the vehicle is ready for collection. Storage charges of £17.50 per day, or part thereof, will apply from 48 hours after notification that the vehicle is ready for collection, unless otherwise agreed in writing. Storage charges will continue until the vehicle is collected and all outstanding charges have been paid.
8. Uncollected Vehicles If a vehicle remains uncollected for an extended period and reasonable attempts to contact the owner have been unsuccessful, we reserve the right to take any lawful action available to recover outstanding charges and costs, including storage charges. This may include taking steps to dispose of or otherwise deal with the vehicle where permitted by applicable UK law.
9. Customer Property Personal belongings and valuables left inside a vehicle remain the customer's responsibility. We are not responsible for loss of or damage to personal belongings left inside a vehicle unless caused by our negligence. Customers should remove valuables and personal belongings before leaving their vehicle with us.
10. Parts and Warranty New parts supplied and fitted by us are covered by the manufacturer's or supplier's warranty, subject to the terms and conditions of that warranty. Our workmanship is guaranteed for 12 months or 12,000 miles, whichever occurs first. Our workmanship guarantee does not cover fair wear and tear, misuse, accident or impact damage, unauthorised modification or repair, or faults unrelated to the work carried out by us. Where a warranty claim is made, we may require the vehicle to be inspected by us before any remedial work is authorised.
11. Customer-Supplied Parts We do not fit customer-supplied parts or components.
12. Tyres Tyres are supplied and fitted in accordance with the information available to us at the time of ordering. Customers should check tyre pressures after collection and continue to check them regularly in accordance with the vehicle manufacturer's recommendations. Wheel alignment may be recommended following suspension or steering repairs, after impact damage, or when fitting tyres where appropriate. Tyre wear or damage caused by incorrect wheel alignment, suspension faults, incorrect tyre pressures or other vehicle-related issues is not covered by any warranty on the tyre itself.
13. MOT Tests An MOT certificate confirms that the vehicle met the required legal standard at the time of the test only. An MOT is not a guarantee that the vehicle is mechanically sound or that it will remain roadworthy after the test. We are not responsible for defects or failures that develop after an MOT has been completed.
14. Air Conditioning Air conditioning servicing may include refrigerant recovery, system vacuum testing and refrigerant recharge, as applicable to the vehicle and service being carried out. An air conditioning service does not guarantee that the system will remain operational if there is an underlying fault or refrigerant leak. Additional faults or repairs identified during testing or servicing will be quoted separately where reasonably practicable. Where a system is found to have no refrigerant, further leak testing or investigation may be required before recharging.
15. Estimates, Delays and Additional Work We will make reasonable efforts to complete work within the estimated timescale provided. However, completion times are estimates only and may be affected by parts availability, supplier delays, unforeseen faults, additional repairs or other circumstances outside our reasonable control. We are not liable for losses arising from reasonable delays to the completion of work.
16. Limitation of Liability We will take reasonable care of vehicles while they are in our possession. We are not responsible for losses, faults or damage arising from pre-existing faults, hidden defects, normal wear and tear, or failure of components unrelated to the work carried out by us. Where a vehicle is presented with an existing fault or defect, we cannot guarantee that other components will not subsequently fail as a result of their condition, age or normal wear. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence or any rights you have as a consumer under applicable law.
17. Governing Law These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.
