1. Estimates and Authorisation
All estimates are valid for 5 working days unless otherwise stated.
Estimates are based on the information available at the time and may change if additional faults are discovered during repair.
We will contact you for approval before carrying out additional work where reasonably practicable.
By authorising work, you agree to these Terms & Conditions.
2. Payment
Payment is due immediately upon completion of the work and before the vehicle is released unless otherwise agreed in writing.
We accept payment by cash, bank transfer and debit/credit card.
We do not normally offer credit facilities.
3. Agreed Payment Plans
Any agreement to accept payment by instalments or at a later date is entirely at our discretion.
Such arrangements must be agreed in writing.
Failure to make any agreed payment when due will result in the full outstanding balance becoming immediately payable.
4. Retention of Vehicle
We reserve the right to retain possession of any vehicle we have repaired until all charges relating to that vehicle have been paid in full, where permitted by law.
We do not waive this right by requesting payment after completion or by issuing an invoice.
5. Storage Charges
Vehicles must be collected promptly once we notify you that the work has been completed.
Storage charges of £17.50 per day (or part thereof) will apply from 48 hours after notification that the vehicle is ready for collection unless otherwise agreed in writing.
Storage charges continue until the vehicle is collected and all outstanding charges have been paid.
6. Uncollected Vehicles
If a vehicle remains uncollected for an extended period and reasonable attempts to contact the owner have failed, we reserve the right to take any action available to us under applicable UK law to recover our costs and outstanding charges, including storage charges.
7. Customer Property
Personal belongings left inside the vehicle remain the owner's responsibility.
We are not responsible for loss or damage to valuables left inside the vehicle unless caused by our negligence.
8. Warranty
New parts supplied by us are covered by the manufacturer's warranty.
Our workmanship is guaranteed for 12 months or 12,000 miles (whichever comes first), excluding fair wear and tear, misuse, accident damage or faults unrelated to our work.
9. Tyres
Customers should inspect tyre pressures after collection and check them regularly.
Wheel alignment is recommended following suspension or steering repairs and when fitting tyres where appropriate.
10. MOT Tests
An MOT certificate confirms that the vehicle met the legal standard at the time of the test only.
We are not responsible for defects arising after the test has been completed.
11. Air Conditioning
Air conditioning servicing includes refrigerant recovery, vacuum testing and recharge.
Additional repairs identified during testing will be quoted separately.
12. Limitation of Liability
We shall not be liable for losses arising from pre-existing faults, hidden defects or failure of unrelated components.
Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability which cannot legally be excluded.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
